Phase 1 Information: get the facts first
Before anyone suggests an idea, gather everything you need to know. That means the scope and limits of the study, what customers and the market need, quality and warranty history, volumes, and a full cost breakdown of every part, down to material, process, labour and overhead. Go and see the production line and handle the parts. Then ask Lawrence Miles’ five questions: What is it? What does it do? What does it cost? What is it worth? What else could do the job?
Key activities
- Project scoping & savings target setting
- Cost breakdown & Pareto (top cost drivers)
- Voice of Customer / QFD requirement capture
- Site & supplier visits, sample collection
- Competitive samples procured for teardown
Tools
- Cost models & spend cubes
- Pareto / ABC analysis
- QFD & Kano model
- Process flow mapping